Practice Manager - Brookvale

We are seeking a Practice Manager who can drive performance, lead an engaged team, and ensure the seamless delivery of patient-centred care.

In this role, you will oversee the end-to-end operations of a multidisciplinary medical centre, working closely with Doctors, Nurses, administrative teams and a Business Manager. You will thrive in a fast-paced environment where service quality, clinical compliance, and operational excellence are paramount.

Key Responsibilities

• Oversee day-to-day centre operations, ensuring exceptional patient and Doctor experience
• Manage and develop administrative and clinical support staff, including onboarding, training, and performance reviews
• Steer accreditation activities, infection control compliance, audit readiness and quality improvement initiatives
• Lead service delivery at the front desk, supporting a high-volume reception environment
• Partner with clinical teams to maintain compliance with standards in sterilisation, cold chain, equipment and WHS
• Manage incident, privacy and complaint investigations with a solutions-focused approach
• Maintain strong working relationships with Doctors, coordinate schedules, and support group practice operations
• Monitor financial performance, manage budgets, oversee rostering, control expenditure and track KPIs
• Drive business planning activities and operational initiatives that enhance centre performance
• Ensure IT systems, software and equipment support seamless clinical and administrative workflows
  
  What We’re Looking For
  
• Prior experience in a medical centre, general practice or primary care operational leadership role
• Strong people management capability, with a focus on culture, communication and team engagement
• Solid understanding of Medicare billing workflows and practice operations
• Proven capability in compliance, accreditation and quality improvement within a healthcare setting
• Confident financial acumen across budgeting, reporting and cost management
• Ability to problem-solve, coach staff, and influence both clinical and administrative stakeholders
• Comfortable working in a hands-on, highly visible managerial role
  
  Why Join This Centre?
  
• Lead a committed team in a supportive and collaborative environment
• Influence strategic outcomes and centre growth
• Work alongside an experienced Business Manager while having autonomy over daily operations
• Play a key role in shaping patient experience and service delivery standards
  
  If you are a motivated Practice Manager who brings leadership, operational confidence and a passion for high-quality primary care, we would welcome your application. Submit your CV today and take the next step in your healthcare management career.